1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination* of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
Haworth Guitars will happily accept credit returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in the original packaging, unused and in resellable condition.
Return shipping will be paid at the customer's expense and will be required to arrange their own shipping.
Once returns are received and accepted, Store credit will be applied to the user's account. Once applied user will be able to select a new item from our online store. We will notify you once this has been completed through email.
(Haworth Guitars) will not refund the value of the goods returned for change of mind or credit an item, not in new condition.
3.2 Warranty Returns
Haworth Guitars will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Haworth Guitars to process your warranty claim within 7 days.
3.3 Pre-Order Cancellations
3.3.1.
Pre orders require payment to be made at checkout.
3.3.2.
Please note that due to the nature of pre-order items, we will not be accepting cancellations but a request for a store credit may be accepted.
3.3.3.
We cannot estimate or guarantee a specific ship date so we cannot guarantee products will be available in 4 weeks. We will ship orders the moment they are available.
3.3.4.
Sometimes the ordered items will arrive later than 4 weeks due to several factors.
3.3.5.
Please do not order if you are unable to wait up to 6 months.
3.3.6.
If you combine in-stock and pre-ordered items, ALL items will be shipped once pre-ordered items re-stocked unless otherwise discussed Haworth Staff.
3.3.7.
Once you place an order with us, it means that you are willing to accept these terms & conditions.
4. Delivery Terms
4.1 Transit Time
In general, domestic shipments are in transit for 2 - 7 days - Be advised these times may exceed 7 days due to public holidays.
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.2 Dispatch Time
Orders are usually dispatched within 2 to 4 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.3 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.4 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
4.5 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.6 P.O. Box Shipping
Haworth Guitars will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations and large and bulky items can not be sent to P.O. box addresses.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Cancellations
If you change your mind before you have received your order, we are able to accept changes or store credit to it at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy. If and order has been placed and you are unhappy with the time frame, another suitable item will be sourced, refunds are not permitted for long ETA.
8. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
8.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
8.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
8.3 Customer service
For all customer service enquiries, please email us at shipping@haworthguitars.com.au
9. Quality Control
For Insurance and Warranty reasons Haworth Guitars PTY LTD and its Employees are required to open and inspect every instrument before it is handed over or freighted to the end-user.
This quality control is enacted to ensure that every customer receives an instrument in A1 condition, and to ensure that if a fault is found with an instrument we are able to provide the end-user with a replacement instrument under warranty. There are no exceptions to this policy.
10. Free Shipping Policy
Free freight Australia wide for orders matching the following criteria.
At Haworth's, we really value our customers and will ship most purchases over $199* for New South Wales (NSW), Queensland (QLD), Australian Capital Territory (ACT), Victoria (VIC), $299* for Tasmania (TAS), South Australia (SA) and $499 to Western Australia (WA) and Northern Territory (NT). *Please be aware that freight charges will be incurred on heavy or bulky items, such as amplifiers, keyboards/pianos, PA systems and speakers, and drum kits, These charges may not always be shown on purchase but our staff will be in touch if the purchased items fall into this category.
Below exclusion for free shipping.
If cubic weight is over 10kg
If weight is over 10kg
If any dimension exceeds 100cm
11. International Shipping
Unfortunately we do not offer International shipping at this time.
