Haworth Guarantee

Get peace of mind with every purchase from Haworths!

30 Day Return Guarantee!!*

When you purchase an item through our website you are entitled to Haworth’s 30 Day Return Guarantee. That means that when you make a purchase through our website you can rest assured that if for some reason the product is not as you expected, you can return it for a store credit to the same value of the purchase price of the item. It’s just one extra way that we like to create peace-of-mind for our customers because we know what it’s like to buy an instrument you haven’t even got the chance to play yet!

*May not apply to externally financed items (GE, Studio 19 etc). Please contact us for further details. This guarantee does not apply to custom made gear or smaller accessory items. The item must still be in its original packaging as it was sent to the customer. The customer is responsible for getting the product back to Haworth Guitars at their own expense.

Price Match Guarantee!!**

Haworth’s won’t be beaten on price. If you happen to see a lower price on an identical stocked item, Haworth’s will match it. That’s our promise to you!*

**This applies only to NEW items for sale within Australia by an Authorised Retailer of the particular product. The guarantee does not apply to price errors, items that are advertised as limited-quantity, items advertised below cost price, out of stock, open-box, clearance, refurbished/used items, Deal of the Day items. Free shipping does not apply to the item if the competitor's store does not also offer free shipping. Haworth's must have the item in stock.

Free freight to most of Australia for purchases over $199!*

At Haworth's, we really value our customers and will ship most purchases over $199 to any destination within Australia except for Western Australia (WA) and South Australia (SA).

*Please be aware that freight charges will be incurred on heavy or bulky items, such as amplifiers, keyboards/pianos, PA systems and speakers, and drumkits.

International Shipping!

Unfortunately we do not offer International shipping at this time.

SEE OUR SHIPPING & RETURN POLICIES

Free 35 Point Inspection

Our aim at Haworth Guitars is to make sure that shopping for a guitar or bass online is as exciting as it is in person. That is why our team take this process to the next level by carefully inspecting and physically playing every stringed instrument we sell priced above $499aud. We have a team of trained staff which play hundreds of guitars per week and know exactly how your guitar in meant to play! We want to make sure that each instrument that leaves us, arrives at your door just as you had imagined, leaving you 100% satisfied with your new instrument. If your new instrument passes the inspection, your guitar will be shipped out shortly after. If your guitar fails the inspection, or one of our team members believe that it would be beneficial for your instrument to go through a full setup process, we will be in touch!

Is the 35-point Inspection the same as a "setup"?

Our 35-point Inspection is different than a setup, our inspection ensures that the instrument meets manufacturer and usability standards, whereas a setup tailors the guitar to a player's preferences. A setup typically involves our in-house guitar technicians fitting your preference of strings, adjusting to a requested action height, and even installing new pickups or components. If you would like your instrument set-up before it ships, simply leave a comment in your purchase notes and one of friendly sales staff will be in contact with you shortly after.

(Requesting a setup will add additional wait times to the delivery of your purchase)

Unboxing

1 - Inspect case/gig bag interior & exterior

2 - Verify contents & accessories

Inspect For Cosmetic and Construction Imperfections

3 - Inspect body

4 - Inspect fingerboard surface

5 - Inspect neck & neck joint

6 - Inspect strings

7 - Inspect plastic parts

8 - Inspect hardware

9 - Inspect inlays and binding

10 - Inspect nut

11 - Inspect headstock

Inspect For Hardware Imperfections

12 - Motion/vibration test

13 - Inspect strap buttons where applicable

14 - Inspect truss rod cover

15 - Inspect pickguard, pickup screws & rings where applicable

16 - Inspect neck joint screws/bolts

17 - Inspect string trees

18 - Inspect battery compartment

19 - Inspect locking nut where applicable

Inspect For Electronic Imperfections

20 - Inspect Output jack & plug fit

21 - Inspect pickup switching and potentiometers where applicable

22 - Inspect for pickup splitting/tapping

23 - Check onboard tuner & battery

24 - Inspect onboard pickups, pre-amps, and onboard effects

Inspect For Playability Imperfections

25 - Inspect tuning machines & stretch strings before tuning to pitch

26 - Inspect string & saddle position

27 - Inspect neck relief

28 - Inspect frets

29 - Inspect action height

30 - Inspect intonation

31 - Inspect pickup height

32 - Inspect tremolo system where applicable

33 - Play test all notes on the fretboard

Packing

34 - Polish instrument

35 - Inspect/refresh packing material and professionally repack

Free Servicing

When you purchase your new guitar or bass purchase from Haworth’s you receive 12 months free servicing which entitles you to two free services within the first 12 months (worth $158) where our highly-skilled repair team conduct a full setup and service on your instrument to make sure it’s still playing as good as can be. We check the action, intonation, truss-rod/neck, electronics, playability, tone and more and can restring it for you if needed. Please note it is the customer’s responsibility to get the guitar to us for it’s servicing, not Haworth’s, plus any new strings or parts requested by the customer during the service are not part of the free service, Nor can the free service be used at the time of purchase.