30 Day Return Guarantee!!*
When you purchase an item through our website you are entitled to Haworth’s 30 Day Return Guarantee. That means that when you make a purchase through our website you can rest assured that if for some reason the product is not as you expected, you can return it for a store credit to the same value of the purchase price of the item. It’s just one extra way that we like to create peace-of-mind for our customers because we know what it’s like to buy an instrument you haven’t even got the chance to play yet!
*May not apply to externally financed items (GE, Studio 19 etc). Please contact us for further details. This guarantee does not apply to custom made gear or smaller accessory items. The item must still be in its original packaging as it was sent to the customer. The customer is responsible for getting the product back to Haworth Guitars at their own expense.
Price Match Guarantee!!**
Haworth’s won’t be beaten on price. If you happen to see a lower price on an identical stocked item, Haworth’s will match it. That’s our promise to you!
**This applies only to NEW items for sale within Australia by an Authorised Retailer of the particular product. The guarantee does not apply to price errors, items that are advertised as limited-quantity, items advertised below cost price, out of stock, open-box, clearance, refurbished/used items, Deal of the Day items. Free shipping does not apply to the item if the competitor's store does not also offer free shipping. Haworth's must have the item in stock.
Free freight to ANYWHERE in Australia for purchases over $100!*
At Haworth's, we really value our customers and will ship most purchases over $100 to any destination within Australia.
*Please be aware that freight charges may be incurred on heavy or bulky items, such as amplifiers, keyboards/pianos, PA systems and speakers, and drumkits.
International Shipping!
Haworth's are capable of shipping some items internationally. Just get in touch with us, tell us your location and the item(s) you wish to purchase, and we will reply with a quote for you.
SEE OUR SHIPPING & RETURN POLICIES
Free 35 Point Inspection
At Haworth’s, we take every new guitar and bass through our thorough 35-point checklist before shipping including checking crucial aspects of the instrument such as the action, intonation, truss rod, electronics, playability, tuning, visual inspections and more to make sure when you receive your new instrument it looks, feels and sounds 100%. We will also custom setup your guitar or bass to your own preferred specifications and tuning if needed, just be sure to let us know when you order your guitar.
*Please Note - Guitars sent from our suppliers will be setup by their team. Due to this, the 35point inspection may vary.*
Free Servicing
When you purchase your new guitar or bass purchase from Haworth’s you receive 12 months free servicing which entitles you to two free services within the first 12 months (worth $158) where our highly-skilled repair team conduct a full setup and service on your instrument to make sure it’s still playing as good as can be. We check the action, intonation, truss-rod/neck, electronics, playability, tone and more and can restring it for you if needed. Please note it is the customer’s responsibility to get the guitar to us for it’s servicing, not Haworth’s, plus any new strings or parts requested by the customer during the service are not part of the free service.
Full Warranty Included
Full manufacturers warranty included on all items purchased.
Free Tech Support
If you’re having trouble using your new product contact us so we can help.
