Heidi, Canberra, ACT
Just wanting to pass on my sincere gratitude for the service I received yesterday.
I bought a travel-size Ibanez acoustic guitar over the phone to be couriered into Canberra and it was easier than ordering my morning coffee.
Jordan (I think) was so friendly and helpful with all my questions, it made the transaction such a pleasure. I have just received a text also with my tracking details - great service. Your site will most definitely be a go-to for my music needs in future and I will happily encourage my friends to do the same.
Good service can be so hard to come by these days, particularly over the phone, so thank you again.
Suman, Essendon, VIC
I recently purchased Fender Eric Clapton Strat from Haworthguitars. As I was travelling overseas, I needed the guitar on time.
I am more that happy and satisfied with the customer service that I received from Mr. Daniel Southern who gave me all the information on the guitar and kept me updated on the shipment process. Without him, I would not have received my guitar on time. I really appreciate his help and support for his customers.
I would definitely recommend Haworth Guitars to my friends and family.
My AW-7 arrived this morning, so I was pleasantly surprised when I got home from uni. It's truly a great guitar, and I can't thank you enough for getting it to me. You and your store have excellent service, and I certainly intend to purchase from you again in the future.
Keep up the great work, you've got another satisfied customer here.
Jordan helped me out with getting me my custom built guitar. My experience with Haworths was the best help I've gotten from any store I've ever shopped at, exactly what you want when purchasing your pride and joy. I was carefully looked after and after a slight mishap with my guitar Jordan was able to follow everything up and make sure in the end I ended up with the guitar I was happy with. I worked in customer service for 6 years and it really doesn't get better then that! These fellas are the best, very friendly, happy to answer any questions and always on top of my order. I highly recommend getting your music gear off these guys you won't be disappointed!
Well, I have to say that you and your team have just about beaten all of my expectations about online service ---- order on Monday, set up to specs and delivered early on Wednesday afternoon !!!!!!!!!!!
That’s a hard act for anyone to follow ---- thanks guys.
I just wanted to pass on to you that I purchased a guitar and was assisted by your web team. They were professional, courteous and knowledgeable and with such a wide range of physical and online stores to buy from it's people like that who set you apart from your competitors.
All the best.
After searching all over the country to find the right guitar and the right Music Centre to deal through, I finally found one! The Road was not by any means smooth but Ryan "Extraordinaire" Beveridge, yep thats his title block and so deserved as he provided us with a brilliant guitar at a Brillant price. For those wondering the guitar is a PRS - SE Standard 24 Translucent Blue and have made my daughter extremely happy. Will definitely spread the word around that Haworth's are the place to go.
I was recently visiting Wollongong for a family trip and went to Haworth to purchase my first guitar pedal. The staff at the store were extremely helpful with helping me choose the correct pedal for the type of music I play. (I purchased a BOSS Metal Zone distortion pedal)
Cayden Louw, QLD
I will simply never shop elsewhere... Jordan has been incredible at helping me out source my first guitar. Being a lefty we hit challenge after challenge trying to get me what I wanted but Jordan always remained polite and had my best interest at heart.
Thank you so much Haworth guitars for helping me get my hands on my first beast, I'll be back for more!
Staff were super helpful. Looking for a keyboard for my Son and the staff filled me in on all the options + prices. Even advised about a rental system i didn't even know was possible. Glenn and his team know there stuff. Highly recommend.
Ron Kentwell-Stein, Australia
I've bought many high-end guitars Amps. Line 6 gear. Fender USA STRATOCASTER + TELECASTER. IBANEZ RG3750. IBANEZ AZ BIG. VARIAX JTV 69. VERY HAPPY WITH ONLINE CUSTOMER SERVICE. GREAT SHOP FO ALL YOUR MUSICAL NEEDS. THEY WILL GO THAT BIT EXTRA FOR YOU. PRICE MATCH 10% LOWER THAN ANY OTHER OFFER. ALLWAY'S GREAT DEAL'S. MY ONE STOP GUITAR SHOP. GREAT VIBES.FACEBOOK LIVE. INSTAGRAM.
Kyriel Pope, NT
Ordered online and spoke with Jordan through messenger, was super helpful, which lead to me purchasing a new guitar. 10/10 Employee of the Month.
Michelle Tatton, NSW
Haworth ALWAYS offer awesome service. The staff are always so helpful and let customers try before they buy without hovering or intimidating. We've bought a couple of guitars now, and amps, and other stuff, and we are always impressed with excellent service. Thanks Haworth!!
Justin, Perth, WA
Huge thanks to Jordan at Haworth for my latest purchase. Great pricing and exceptional customer service. Nothing was too much trouble and everything arrived in good shape, on time and was set-up perfectly. Highly recommended.
I purchased an American Professional Strat online with Haworth recently and I couldn't be happier.
I'd never bought a guitar online before and I was reluctant to make such a big purchase without having seen or played the instrument, but with no local retailers selling the guitars I was interested in I didn't have a choice. I chose Haworth because of their price matching and returns policy.
The first guitar I received didn't have the sort of neck of wanted, there had been a small mix up somewhere. I called them up and they were very understanding of the situation. I was ready to send the guitar back immediately but they insisted that I keep it with me to play until they were able to send a new one, which I thought was nice. They arranged for collection of the guitar from my house and the whole process for me was effortless.
In the end I'm glad I chose Haworth, their service was great, they set up the guitar beautifully, they offered the best price, and most importantly - I'm very happy with the guitar.
Stewart Parnell, VIC
My PRS McCarty 594 arrived today & it’s truly magnificent. Haworth’s price was extremely competitive with free insured freight. Customer service from salesperson Jordan was above & beyond. I highly recommend these folks & Glenn, Jordan deserves more money!
Justin Turnbull, NSW
Huge shout out to Jordan and the team at Haworth Guitars. Just took delivery of my latest MusicMan and couldn't be happier. Great pricing, excellent customer service and delivery. Everything taken care of like it should be, awesome to deal with, give them a shot. #MusicManArmada
Thanks again to the good people at Haworth Guitars. Every guitar I’ve bought from you guys have been sensational and you have always, always looked after me.
Your customer service is second to none.
It’s always great to walk into your shop and instead of seeing shop assistants, you see your friends.
And your new range of guitars has got me salivating like a rabid dog�.