Freight Insurance

On checkout they have to tick agreement and see the following text:

(  ) I agree with the Freight Terms and Conditions

Freight Warning: Risk passes with the property

Please be mindful that selecting our choice of courier, indicates that you agree delivery to you will occur when Haworth Guitars place the Good(s) in the possession of your carrier. Title and risk of loss or damage with respect to your Good (s) will transfer to you upon delivery. For this reason, we strongly recommend that you either independently arrange for the insurance of your Good(s) for their full value or seek advice in relation to courier services before you checkout.


Once the customer agrees, insurance pop up:

Rest easy and ensure your new gear arrives safe and sound and damage-free, only 1.5% of your purchase value! Enjoy priority resolution with Haworth Freight Insurance.

Terms and Conditions apply.

Ts and Cs go to the attached specs.


Haworth Guitars has perfected their packing process, carefully inspecting each and every product to ensure they are defect-free before they begin to pack your items.  Using a checklist, both staff ensure the correct items accompany your order. Each and every box is also clearly labelled for the courier with top load only and fragile glass items to reiterate its inherent fragilities.  Once complete, your package is picked up by the relevant courier service at our Albion Park warehouse. Haworth Guitars recommends purchasing freight insurance in order to have your item covered in full if transit damage does occur.


Haworth Guitars ensures products shipped are inspected prior to delivery and are packaged with clear handling guidelines. However, as freight is handled by third parties, we advise you to thoroughly inspect your Good(s) for damage in transit prior to acceptance. By attesting your signature you are confirming possession and accept your Good(s) as received. If you are unable to thoroughly inspect your Good(s) upon delivery, it is recommended that you clearly write “S.T.I” (Subject to Inspection) under your signature. Failing to do so may waive your rights to recover the costs of damage in transit.

If you've accepted delivery of your product and have an issue please contact us at within 24hrs of accepting the delivery, for more information. 


Haworth Guitars ensures a timely turnaround on the packing and distribution of all orders during the busy Christmas season and for PreOrder stock items. However, due to the use of third party freight companies, we cannot (solely) guarantee delivery times for any orders that are placed in late December for Christmas or with PreOrder items.

As previously stated, we will endeavour to process all orders in a timely fashion and as productively as humanly possible. We appreciate your patience during the festive season and for PreOrder items.


Selecting the right courier agent is paramount to the protection of your Good(s) while in transit. It is understandable that this choice may not be so easy when each freight company offers different services, some with strengths and some weaknesses. However, to try to assist each customer in this important decision, Haworth Guitars has sourced reliable, efficient and secure freight companies. Alternatively, you can organise collection by a freight company of your choice and provide us with their details.

Whatever your decision, Haworth Guitars highly recommends that all customers consider taking the time to compare agents. This may include, but is not limited to:

  • Checking and comparing the courier’s lead times;
  • Checking and comparing the company’s capabilities such as GPS tracking and inventory management;
  • Investigating all insurance details of each company;
  • Confirming the communication processes; and
  • Identifying the depot locations.

In doing so, you will be able to determine the right courier company that accommodates your needs. It would be time well spent to ensure that your agent delivers your Good(s) to the front door safe & sound.

Please be mindful that selecting our choice of courier, it indicates that you agree delivery to you will occur when Haworth Guitars place the Good(s) in the possession of the carrier. Title and risk of loss or damage with respect to your Good(s) will transfer to you upon delivery. For this reason, we strongly recommend that you either independently arrange for the insurance of your Good(s) for their full value or purchase Haworth Guitars Transit Insurance before you checkout.

Additional information:

For the general terms and conditions of TNT, go to: 

For the general terms and conditions of Australia Post, go to: 

Should the occasion require it, we may use an alternative courier to the above. Please contact us at if you would like more courier information.


Haworth Guitars insures you against missing/lost or damaged goods as a direct result of any cause or event except where such loss or damage is excluded.


Haworth Guitars Insurance commences when your Goods are given to the Freight Agent (Carrier) and ceases when your Goods have arrived at your provided destination, has been unpacked and checked by you within the specified timeframes set out at clause 7.


The cost of the Insurance fee is 1.5% of that of the shopping cart total purchase price of the Good(s) (“the receipt”).


When Goods arrive: When your package is delivered to you, you will be asked to sign a delivery docket indicating that your delivery has been received and that there is nothing missing or damaged. You should not sign this unless you are satisfied that all your property has been received in good condition. If you do not have sufficient time to check all your Goods, you can sign the delivery docket endorsing the words STI ‘subject to inspection’.


Insurance excludes loss, damage, destruction, cost or expense of any nature directly or indirectly caused by, contributed to by, resulting from, arising out of or in connection with any of the following, regardless of any other cause or event contributing concurrently or in any other sequence to the loss.

In no circumstance shall this insurance cover:

4.1.  Loss or damage caused by delay;

4.2. Loss or damage caused by your misconduct, or intentionally caused by you or any other person acting with your expressed or implied consent;

4.3.  Loss or damage caused by wear and tear, ordinary leakage, ordinary loss in weight or volume or inherent vice;

4.4.  Loss or damage caused by the nature of the Goods;

4.5  Loss or damage caused by theft;

4.6  Loss or damage caused in instances where an authority to leave is given;

4.7. Loss of use or any other consequential loss to your Goods;

4.8.  Loss or damage caused by legal seizure of the Goods;

4.9. Reduction in the value of the insured Goods due to repairs; or

4.10 Re-delivery fees for the insured Goods


Monetary Limit: The insurance is limited to the sum specified on the customer’s receipt from purchasing the Goods.


Claims Procedure & Reporting: When loss or damage occurs which may give rise to a claim, you must take all reasonable and necessary steps to avert, prevent or minimise the loss or damage. Freight Insurance purchase guarantee’s priority resolution for all accepted claims. You must notify us within 24 hours of delivery and submit the full details of the particular claim via You must not authorise any repairs to the Goods without our consent. 



7.2.1.Damaged Goods: If you receive your consignment damaged, but the damage is not apparent at the time of initial delivery, then you must submit a claim no later than 24 hours from the date of your delivery. If done so within this timeframe, it will be deemed to have occurred during the period of transit. Absolutely no consideration whatsoever will be given to damaged Goods where damage is notified and/or discovered more than 24 hours after the delivery.

7.2.2.  Lost/Missing Goods: For all Claims relating to lost or missing Goods, you must submit a claim within 3 days, from the anticipated day/time of arrival. Absolutely no consideration whatsoever will be given to missing Goods where loss is not notified within 3 days from the anticipated time of arrival.


In the event of an eligible claim, Haworth Guitars have the discretion of settling the loss or damage by repairing, replacing the insured good or payment to you. The outcome for damaged goods will depend on the severity of the damage. In the event of lost Goods, we will either replace the Goods or refund you (where no stock is available).