Terms

Haworth Online Terms and Conditions

Free Delivery

Free delivery applies to selected items only and is limited to customers located in Australia. Haworth's can ship internationally and will charge a shipping fee if this is the case.

Insurance and express post is not included in our free freight offer, so please contact us for a quote.

Haworth's use a courier for most items so please ensure you will be at home, or supply Haworth’s with an alternative address such as work. If you are not home at time of delivery, you will need to pick up your item at the depot or re-deliver at your cost.

It is your responsibility to provide Haworth's with a correct delivery address. If an item is returned to us a re-delivery fee may be charged.

Stock Availability and Delivery Time

Due to Haworth's warehouse being used for online sales as well as physical shop-front sales, the stock availability may not always be 100% accurate. Therefore, if an item is described as 'in stock' on Haworth's website, this item may actually not be available and/or the item may need to be ordered from Haworth's supplier which may cause delays to the order. If this is the case, Haworth's will contact the customer once the order has been placed.

For customers located within Australia and if the item is in stock, most items will be delivered within 2-6 working days. This timeframe may change due to stock availability and workload.

For international customers, if the item is in stock, most items will be delivered within 5-10 working days. This timeframe may change due to stock availability, workload, customs and other factors outside of Haworth's control.

Pricing

While much time and care has been taken to ensure all recommended retail prices are up to date, prices can change without notice due to changing RRP prices set by Haworth's suppliers. Therefore, if a customer orders an item, Haworth's reserve the right to not provide the item to the customer at the listed price and will contact the customer to discuss.

All sale prices are our ‘cash’ price which includes VISA/Mastercard, Paypal, Direct Deposit & Layby. If you wish to use GE finance there will be extra fees to consider. Please contact us for further information about other payment options such as GE finance and the Musicorp Hire system.

Action selection on stringed instruments

When Haworth's setup the stringed instrument with the customer's preferred action height, the string height at the 12th fret may be slightly different to the action specifications selected. This can be due to the individual instrument, movement in the neck during shipping or other technical factors. Haworth's always do their best to setup every stringed instrument with the customer's desired specifications.

Tuning selection on stringed instruments

When Haworth's tune the stringed instrument to the customer's desired specifications, there may be some variation in the pitch of certain strings due to the individual instrument, neck movement during shipping or other technical factors. Certain instruments and string gauges may also prevent the instrument being tuned exactly to the customer's desired specifications.

GE Finance

All prices listed on Haworth's website are a cash/credit card/eftpos/layby price. For GE finance there is a slight charge. please  contact us for further info.

5% off any advertised price guarantee

Haworth's guarantee to beat any advertised price by 5%. This applies only to NEW items for sale within Australia by an Authorised Retailer of the particular product. The item must be readily available from the competitor's store and the competitor must have the item in stock. The item must not be floor stock, ex demo or a discontinued model. Haworth's must be a regular stockist of the particular item. Free shipping does not apply to the item if the competitor's store does not also offer free shipping. Haworth's exercise the right to deny this guarantee if any of the above terms are not met.

7 day 'free-shipping' money back guarantee

If the customer is not satisfied with the item, the customer may send/bring the item back to Haworth's for a full refund of the purchase price within 7 days of receiving the item. Haworth's will also cover the freight charge of sending the item back to the warehouse for musical instruments listed on the webpage with 'free shipping' marked on the sale tag. The 'free-shipping' component of this guarantee applies to customers in Australia only. The 7 day money back guarantee still applies for international customers, however the return delivery cost is at the customer's expense. If the customer wishes to send the item back and make use of the 7 day money back guarantee, they must notify Haworth's before doing so or the guarantee will not apply.

The item must be in the original condition when Haworth's receive it, including packaging or the refund will not be issued. The refund will only be issued once Haworth's have the item in their possesion and confirm the item is in original condition

Warranty

Most new products listed on the webpage are covered by a manufacturer's warranty. Warranty terms vary between different manufacturers. If your item is faulty within the warranty period Haworth's will either refer you to a local repairer, or ask you to send your item back to the warehouse to have it repaired or replaced at the supplier's discretion.

Used items are covered by Haworth's 3 month warranty. This warranty applies only if the item has been used to the manufacturer's standards and does not apply if the item has been mistreated or used incorrectly.