Faqs

When are you open over Christmas?

We're only closed Public Holidays (Christmas Day, Boxing Day, New Years Day) and will be open as normal every other day.

Mon Tues Wed & Fri - 9:30am to 5:30pm

Thurs - 9:30am to 7:30pm

Sat - 9:30am to 5pm

Sun - 10am to 2pm

What are the shipping costs?

Shipping is FREE to anywhere in Australia (purchases over $100) excluding amplifiers ($30), drums ($40-$60) and digital pianos($60). Shipping is $10 for items under $100. Shipping and insurance outside of Australia is AU$250. We use Australia Post for International orders and it takes around 14 days.

Do you discount for schools/churchs/music teachers?

We sure do! If you are involved in a church, are an independent music teacher, or work in an school, Haworths offer you a further 10% off our sale prices.

Make sure you register by clicking the link at the top right, and the discount will be applied when you checkout.

We also offer a 30 day account to schools to keep the accounts department happy!

What's the best price you can do on an item?

Haworths will beat any advertised price by 5%. Do some research and come back to us with the stores details and price. Terms apply - see our Haworth Guarantee  for further details

I've got a student voucher to use. How does it work?

1. Find the item you would like, making sure it's over $69.

2. Add it to your shopping cart and proceed to payment.

3.Type in your voucher number - easy!

Tell me about GE Creditline?

Haworths have just started accepting GE Creditline Interest Free Terms - Available to approved customers. Please Contact Us for further information

When are you open?

Monday to Friday: 9:30am to 5:30pm Thursday night: 9:30am to 7:30pm Saturday: 9:30am to 5pm Sunday: 10:00am to 2:00pm

What are your contact details?

Please see our Contact Us page.

Will my order be posted with a Courier or Australia Post?

All small parcel items will be sent by Australia Post, but most heavy and bulky items will be shipped with either Fast Way Couriers or Star Track Express. If you are not going to be home for delivery, please give us a work address as someone will need to sign for all Courier deliveries.

What is your return policy?

If the customer is not satisfied with the item, the customer may send/bring the item back to Haworth's for a full refund of the purchase price within 7 days of receiving the item. Haworth's will also cover the freight charge of sending the item back to the warehouse for musical instruments listed on the webpage with 'free shipping' marked on the sale tag. The 'free-shipping' component of this guarantee applies to customers in Australia only. The 7 day money back guarantee still applies for international customers, however the return delivery cost is at the customer's expense. If the customer wishes to send the item back and make use of the 7 day money back guarantee, they must notify Haworth's before doing so or the guarantee will not apply.

What payment options do you take?

- Credit card - VISA & Mastercard - Cheque or money orders, made out to 'Haworth Guitars' - Direct deposit - please email for bank details - Lay-bys - 20% deposit and 3 months - Interest Free terms available to in-store customers (conditions apply). - Pay Pal

What currency are your prices listed in?

All prices are listed in Australian Dollars (AUD). To work out an approximate value in another currency you can use the XE.com Currency Converter. NOTE: The XE.com currency conversion tool will only give a close approximation of the price in another currency. The actual amount charged is determined by the credit card company at the time the transaction is processed using the exchange rate at that time. Exchange rates change from day to day and this tool is only to be used as a guide.

Do you hire instruments?

We sure do! Instruments are available with affordable monthly payments. - Minimun term is 6 months - Applicant must be 18 years or older - No bond required - Payments are debited monthly from credit card or bank account - Instrument can be purchased at the end of the contract For further info visit the site Musical Products Rental.

Do you accept trade-ins?

We have found it very difficult to do trades over the Internet. We do, however, accept them at our store.