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Haworth Guitars
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Hi, Just a short note to thank the shop (Kane)for sending a capo to our friend in country Queensland. She received it today (Thursday) and was very happy with the item and the prompt despatch. Only taking two days to arrive at such a remote location. Thanks again Bye 4 now Dennis NSW Email: 22nd November 2007 Hello Deanna The guitar arrived just the other day in perfect condition. I wish to thank you for the purchase and I appreciate your business very much. This EBG808TE is absolutely beautiful with wonderful sound and set-up spot on. I wish to purchase another in the near future and will surely contact you for the sale. Again, many thanks. Sincerely, very satisfied customer! Ceburn USA Email: 19th October 2007 Hi Phil, My son's new Washburn arrived today by courier, in perfect condition (and even still in tune!). Thanks for your prompt and efficient service - the guitar sounds great, looks great and is everything else it should be. It is an ideal first acoustic and at the price, fantastic value for money. I personally believe that the key to success when using the internet as a sales medium is extraordinary personal service and integrity. You have demonstrated both to me, and I look forward to dealing with you again. thanks again and all the best, Rob VIC, Australia Email: 28th August 2004 Phil and team, Many thanks for your assistance and advice yesterday. It was such a pleasure to deal with your shop compared to the 'car salesman' approach of stores in Sydney. Well worth the drive to Kiama. The Martin guitar is a beaut! I played it all night and have worn the skin off most of my fingers. It's a delight to play and the tone and volume surprise me for a guitar of this size and weight. You've won me. I'll be back for more! cheers Glenn Sydney, NSW Email: 12th February 2004 Hi Phil, Deanna and team. Thanks very much for your efficient and courteous service I received last Saturday week when I purchased my Martin D28 (and Phil's pet Dobro). It's a pleasure to hand over hard earned money to a group of dedicated, 'easy to get along with people'. Thank you all once again for your advice and assistance. See you again! Regards Mark Sydney, NSW Email: 10th February 2004 Dear Phil and Paul I would like to take this opportunity to thank you both for the exceptional service you have afforded me in my purchase of a CORKER of a CORT. Your willingness (after hours) to try my tunings and approximate my playing style: in order to find the appropriate individual model in your range of CORT Guitars to best suit me, was above and beyond the standard of service to be expected in any commercial enterprise. In my 35 years experience in business, it was rare to find someone like Paul. His eager willingness to listen coupled with his good humoured, gregarious communication skills, made parting with my readies all that more of a pleasure. You may feel assured that I'll give my new CORT 'JESTER' and associated goodies a sublime home. As they say in (Celtic) Galicia in north west Spain: Muchisimas Graci'as!!! David Canberra Email: 31st January 2004 Dear Phil I have recently purchased two new instruments from your shop, an electric guitar package and a tenor saxophone. As someone who knows little or nothing about music, a potentially traumatic experience was turned into a very enjoyable one. The relaxed friendly and helpful atmosphere, make a huge difference on my steep learning curve. I hope you all had a great Christmas and you all the best for the New Year. Thank you Damian Email: 25th December 2003 Hi Phil, and staff. Today I travelled by bus from Wollongong with my partner and 2 children to your store in the hopes of buying a new acoustic guitar. Upon walking into the store I noticed right away the relaxed atmosphere compared to other guitar stores where immediately they are jumping down your throat trying to sell you something. But not this time, instead we were greeted with friendly hellos and warm smiles, which I can say, is such a refreshing change. After Phil's advice and guidance, I walked out of there with my Cort 701F, very pleased indeed. Not only with the guitar but I think more for the fantastic, kind, friendly service you gave myself and my family. Which means a whole lot more to me. If I found the same guitar for a hundred dollars cheaper elsewhere, I would still make the trip to Haworth only because I know I would be walking out of there completely happy and satisfied. So once again Phil, thankyou so much for your excellent service and customer care. You made my week! Kindest regards, Kieran Wollongong, NSW Email: 25th October 2003 Hi Deanna and Phil, Well..............what can I say? The Maton EA80C arrived on Friday afternoon, and so I've been busy this past weekend!! What a peach! Thank you so very much for your time and attention. The guitar is simply fabulous and I'm so glad that I overcame my worries about buying over the internet and bought this one from you. Your service has been first rate. I never had to wonder what was happening as you kept me in touch all the way through. Everything I asked for (and let's face it, it was not a straightforward request) was included. Maton has done a good job. Phil, you were right about the finish. It's flawless. And you were also right about the abalone...it really makes the guitar look extra special. The sound is the main thing of course, and it sounds as rich and warm as you want. Somehow, when you listen for the top, it's there....when you listen for the bottom, it's there. Doesn't matter what style, fingerpicking or strumming the guitar gives just the right answers. Thank you once again for your fabulous service. Next time I want to buy a guitar, I shall come to you again. You have certainly dispelled any fears I had about buying via the internet. Very best wishes, Rick Tasmania, Australia Email: 6th October 203 Dear Phil, The Maton EST60C arrived in immaculate condition inside an impressive looking hiscox case and the complimentary polishing cloth and plectrums (a handful of them) were much appreciated. Your apparent concerns to ensure I would not be disappointed when I first received my guitar has resulted in my subsequent order of the Line 6 Amplifier. Such is the confidence I now have for Haworths, and would recommend yourselves without conviction to any and every person in need of not just owning a musical instrument, but having one to cherish and enjoy over the years. Admittedly, I was naturally apprehensive on what I would be getting as I have never owned or heard of a Maton before, and more so, have never mail-ordered a musical instrument without first trying it out. In short, I have never put so much trust in someone I have never met of known. I have no regrets. Thanks once again Phil. Yours Truly, Henry Sydney, NSW, Australia Fax: 8th August 2003 Hi Deanna My EBG808 Artist is here! I am so thrilled with the first impressions that I'm almost speechless! The setup seems lovely - the guitar almost plays itself. Believe me, I have never played anything like this before, very loud and so much tone for a little guitar. It's just so different to any of my other guitars, but once I've got to know it, we'll have a lot of fun together. The neck is nice and straight, even after the plane flight. So, many many thanks. It was a very painless experience, buying from a music shop half way round the world, and if I'm ever in NSW, I'll pop in and thank you personally. Gill UK Email: 11th June 2003 Deanna & Phil My Maton EBG808 Artist arrived today. What a joy! I had played a lot guitars before I bought this one and was going strictly on Tommy's video. This is the best all around sounding guitar of the bunch and I tried some fine ones. The guitar is just a joy to play, the action is perfect. I am also very impressed with the craftmanship. You folks have been super. I can't tell you how much I appreciate all you have done. I am one very satisfied customer. Best Wishes! Sincerely Kelly Indiana, USA Email:11th June 2003 My new Maton 808 arrived Friday and is outstanding. The case held up just fine and the guitar was in perfect shape. It's a real treat to play...very different from my Martins and Gibson...clear, precise...my local guitar store was impressed. Maton is quite unknown up here, so it's fun to have something so different. My only complaint is that I don't yet sound like Tommy Emmanuel. I must need to do some more work (what a surprise!). Thanks for everything. Al NY, USA Email: 13th January 2003 I was looking for a really nice acoustic guitar and while I was leaning towards getting a Martin, I started to see a few artists that I liked playing Maton acoustics. There sound was great, but I couldn't find any of them here in America. I finally came across Haworth Guitars online and asked them a bunch of questions about the Maton EBG808 Artist. Both Phil and Deanna were VERY helpful in answering all my questions and putting me at ease about making such a purchase. I was worried about 2 things; buying an acoustic guitar without hearing it and the delivery from Australia to Wilmington, DE USA. They checked the guitar out about certain questions I had on playability and sound- then sent it to me insured when I was ready. It got to me in 8 days and I LOVE it. I think it sounds better than my friend's Martin D28 [and it has a pickup]. Thanks to everyone at Haworth Guitars! If anyone wants to ask me any questions personally you can you can ask Phil for my email address. Much thanks, Kenn Wilmington, DE, USA Email: 22nd October, 2002 I love the Maton Mastersound. I immediately sat down, tuned it, plugged in and played for an hour straight. It sounds and looks absolutely beautiful; it makes my beloved 1975 Mustang look like a Squire Strat. I have never dealt with a store like this. The handwritten note was a wonderful gesture, it shows that you really care. It doesn't matter that you're halfway around the world, I will never order a guitar from any store other than Haworth. Deanna, thank you so much. Sincerely, CJ New Jersey, USA Emal: 8th October, 2002 Dear Phil, Just wanted to take the time out to thank you for your support of 'Bodyworx' and for your outstanding service. We are all super stoked with the equipment we have purchased from you and often recommend you at our Gigs. The difference we have found is that you're not only cheap, but you have the service to back it up, and if anything were to go wrong you would fix it immediately and it would not have to wait weeks to come back. Keep up the great work! Joshua www.bodyworxonline.com Kiama, NSW, Australia Email: 12th September, 2002 Phil, Thank you for all the help and guidance you have given to me whilst I was building my guitar for the HSC. Your knowledge and advice made the process alot easier, and less stressful. The final product is something I am extremely proud of, but I couldn't have done it without your help, so thankyou very much. Also I'd just like to mention how friendly and relaxed the atmosphere is at Haworth Guitars. The whole team down there at the shop make each visit a delight, compared to some shops where you get swamped by sales man, and pressured into buying things. Cheers Phil, your family, & Paul, thanks for everything, Luke Kiama, NSW, Australia Email: 26th August, 2002 Hi you'all at Haworths, A HUGE thank you. My daughter and I purchased a Maton EBG808CLC and what an amazing instrument it is. Your guidance Phil, was most appreciated and we were grateful for the absence of high pressure selling techniques.... just sound advice of the pros and cons of different instruments. I'd thoroughly recommend this model as a great all rounder at a good price, it is a joy to play and like I saw on the net somewhere, "once you pick up a bunya top guitar, they are hard to put down". The guitar sings so nicely you don't want to stop playing it, Aside from the sound, with the cherry gloss finish, and great craftsmanship the instrument is a thing of beauty, as my other daughter commented, a work of art. It will be played lovingly for many years to come. Thanks again Phil, keep on what you're doin, I reckon you're doin it right George Kiama NSW, Australia Email: 13th July, 2002 Deanna and staff at Haworth Guitars, I would like to thank you all for your excellent service and customer care. I recently purchased a brand new Gretsch Sparkle Jet from you via ebay. Not only did I get this at an excellent price but I also took you up on your offer of a reduced price hard case for it. Seeing as I was getting such a good deal I thought something had to be wrong... it turns out that I was the only one that was wrong. The guitar arrived in perfect condition in a beautiful hard case (with some free picks, thanx!!!!) within 24 hours of calling the store. Thanks especially to Deanna who was extremely helpful. I will be dealing with Haworth Guitars again in future to cater to my musical needs. You guys rock!!! Kind regards, Brendan Sydney, Australia Email: 5th July, 2002 Hi, Just to let you know that I am very pleased with the Mandolin I purchased from you. I would like to compliment you on the service and patience with which you looked after my order. I will be looking for some other musical instruments in the future and will certainly contact you at that time. Thank you again Yours Truly Robbie SA, Australia Email: 23rd May 2002 Hi Phil, Just wanted to thank you for my new pieces of art. 1 Maton 425/12 & 1 Martin DM guitar. You did an outstanding job setting them up and your no pressure sales manner made the buying a pleasure I am particularly impressed the Maton, it just "sings". I have dealt with most of the big guitar stores in Sydney & Overseas and they are not a patch on Haworth Guitars! I'll be back. Regards, Grant NSW, Australia Email: 21st May, 2002 Hello, The Maton M225 arrived by post Saturday 2/3/02. The guitar was set up perfectly!! I own a Martin 00028EC and this Maton M225 really gives it a run of the money... a guitar of this quality costs well over US$1000. The guitar is a masterpiece of understated elegance. The tone is bright, crisp, with a touch of bass punch and super clear highs. Haworth Guitars provide excellent presales advice, setup and delivery. I am looking forward to future business with Phil at Haworth Guitars. Sincerely, Kenneth Pennsylvania, USA Email: 4th March 2002 Hi, Just a quick note to say, The Maton BG808 arrived in sunny England on Friday and it sounds fantastic. So good my main acoustic (a Taylor 412ce) is now up for sale. The sound, playability and build is really up there with any American guitar. Thanks for all your help and advice, it was quite painless buying from the other side of the world! Thanks again, Neil Liverpool, England Email: 6th November, 2001 Hello This is Bill, I recently purchased a new bass amp and bass effects pedal from your store. I would just like to say thank you for your service and low prices. The pedal and amp have been very useful at church when playing in the band and playing in my own band as well, the sound is clear and precise. I have recommended you to all my friends that are in the market for new musical instrument equipment. Once again thank you for your help. Bill NSW, Australia Email: 6th September, 2001 G'day Phil, We have received the Martinez guitar package today and we are wrapped with the value that we got from you. Hayley will be over the moon with her birthday prezzie! Could you do another for the same price? Maybe a black one? Thankfully Yours, Tim Tasmania, Australia Email: 30th August, 2001 Hello Phil, I bought a J&D Les Paul copy off you on Saturday, to use as a back up guitar. I haven't bought a new electric guitar in 15 years and wasn't expecting too much from this guitar, but when I plugged in into my Marshall at home, I was blown away by the sound. It has the "not too distorted", sustained distortion that I've been wanting for a long time. I used to own a Les Paul custom with EMG pick ups, and I can't notice the difference in sound. I'm excited. Stuart NSW, Australia Email: 6th August, 2001 Hi Phil, The beautiful, full of character Fender Mustang Bass arrived today. I am delighted with the deal and I will treasure it for the rest of my days. I thank you very much and if I need anything else I would not go any where else and I will let the local muso's know of how you have looked after me for the three instruments I have purchased from you. Warm regards, Peter Tasmania, Australia Email: 1st June, 2001 Hi Deanna, Thank you for your email, Guitar and case. I received the guitar on Thursday, just in time for my long weekend. (A great bonus) I really appreciate your effort. Even thought the first guitar was broken, you have by far outshone that with your fantastic customer service. As I mentioned to Phil when I rang on Thursday afternoon I appreciate your service and did not expect the Hard Case. I will be sure in the future to return to you for all my requirements. You have really been a pleasure to deal with. Congratulations on your wonderful Customer Service. I hope that you and your Dad had a good Easter and have a great week ahead.
Kindest regards, Phil The guitar, amp, case etc arrived late today.. Mate.. its brilliant... the blue colour is a gem.. My kids think I'm a rock and roll legend... all the different sounds we can get out of the amp will keep us amused for years to come.. May all your business dreams come true.. you're a great bloke to do business with.. Thanks again.. Regards Leigh WA, Australia Email: 23rd February, 2001 Phil, I want to thank you for the unbelievable job you've done with my Strat. As you know I've had it for seventeen years now and have had it set up by the "pros" many times....however the guitar has never been as playable as it is now. I was told that the buzz "was just the way it is....nothing you can do about it" well its gone now and the action is lower than its ever been with the heavy gauge strings fitted. Thanks again. Greg |
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